Question 1: Are you a manufacturer or trader ?
Yeah, We are the manufacturer of BFA, WFA, GC. Also,we had good business relationship with others abrasive media & refractory raw materials manufacturer . more over we have QC department which make strict inspection on goods quality, packing, so we can provide a stable and quick delivery of all the products, All the producers we cooperate with have consistent quality and competitive prices.
Question 2: Do you have stock of Abrasive media or Refractory materials ?Yeah, we have many stock .Just let us know the products you'd like or interested, then we can sent you the full information of the stock at once.
Question 3: Can i get sample in free , how long is the time?Yes, certainly. We will provide the sample is in free below 5 kgs for free, and the freight cost for free in 1kg. We could arrange the existing samples express delivery immediately. For any special samples requirement, it need max 7 days finished. Usually we send samples by TNT ,FEDEX, DHL, or UPS. It takes 3-5days been to your hand.
Question 4: Can you customized quality, size, package according to customer?
Yes, of course. The OEM is available. We will do the creation in your requirement and make ur image come true.
Question 5:Can Customer ask for the third party certification?
Yes, No problem, but Customer resposiable for the charge.
Question 6: Could I buy 1 ton or 25kgs firstly?
Yes,you can email us what kinds of products you need, normally the min-order quantity for sand is 1 ton, for powder is 25kgs.
Firstly, We make sure the quality before the goods to be packed, if clients get the item with Substandard products, We have warranty for our clients,we will ship out the new replacements.
Question 8:Sample cost is refundable or not?
Yes, Sample cost below 5 kgs can be refunded when bulk order confirmed,But freight cost for more than 1kg don't be refunded.
Question 9:What's payment terms ?
Bank T/T, L/C at sight, Westunion.
Question 10:What's lead time for bulk order?
1)for 1~25 tons, it takes around 10~15days.
2)For 26~200 tons,20-40days
We will try to deliver it with the promise of quality guarantee as soon as possible
Question 11:Which method of transport would be better?
Generally, we suggest to make shipment by sea which costs less. We also can follow other transportation method you asked.
Question 12:which country are your customers mainly distributed in?
Indonesia, South Korea, Russia, Canada, Singapore, Egypt, America, UAE, Saudi Arab, Vietnam, Malaysia, India, Pakistan, Brazil, Japan and so on.